Terms & Conditions

PME Travel

Last updated: May 2026

These Terms & Conditions govern the provision of transportation services by PME Travel (“we”, “our”, “us”) to the customer (“you”, “your”, “passenger”) making a booking through our website, by telephone, email, WhatsApp or any other booking channel.

By making a booking with PME Travel, you agree to be bound by these Terms & Conditions.

1. Definitions

PME Travel

PME Travel is a private chauffeur and transportation service provider offering pre-booked journeys and hourly hire services throughout the United Kingdom.

Passenger / Customer (“You” / “Your”)

The individual, group or company making the booking and entering into a contract with PME Travel.

Transportation Services (“Services”)

The chauffeur, transfer, hourly hire or transportation services provided by PME Travel.

Agent

A third party making a booking on behalf of the passenger or customer.

2. Booking & Contract Formation

2.1 All bookings are subject to availability.

2.2 A contract between PME Travel and the customer is formed once the booking has been accepted and confirmed by PME Travel.

2.3 PME Travel is responsible for accepting bookings and arranging the transportation services.

2.4 Bookings may be made through our website, telephone, email, WhatsApp or approved third-party booking channels.

2.5 PME Travel reserves the right to refuse or cancel any booking where necessary for operational, safety or legal reasons.

3. Our Services

3.1 PME Travel provides luxury chauffeur and private hire transportation services including but not limited to:

  • Airport transfers
  • Cruise port transfers
  • Corporate travel
  • Events and hospitality transport
  • Weddings and special occasions
  • Hourly chauffeur hire
  • Long-distance travel

3.2 We aim to provide a punctual, professional and comfortable service at all times.

3.3 Journey times provided are estimates only and may vary due to traffic, roadworks, weather or circumstances outside our control.

4. Transfer Services & Hourly Hire

4.1 Customers may choose between:

  • Point-to-point transfer services; or
  • Hourly chauffeur hire.

4.2 Additional stops, diversions, waiting time or changes requested during the journey may result in additional charges.

4.3 For transfer bookings, the quoted fare applies only to the agreed pickup and destination locations.

4.4 Hourly hire bookings must remain within reasonable geographic limits unless otherwise agreed in advance.

5. Vehicles & Availability

5.1 Customers may request a preferred vehicle class subject to availability.

5.2 PME Travel reserves the right to substitute a vehicle with another suitable vehicle of equal or higher standard if required due to operational reasons.

5.3 We will always endeavour to provide a vehicle suitable for the number of passengers and luggage specified during booking.

6. Passenger Responsibilities

6.1 Passenger Numbers & Luggage

Customers must accurately provide:

  • Number of passengers
  • Number of luggage items
  • Any oversized luggage requirements

Failure to provide accurate information may result in:

  • Additional charges
  • Requirement for a larger vehicle
  • Refusal of transport where safety is compromised

6.2 Child Seats

Child seats must be requested at the time of booking. Customers should specify:

  • Number of children
  • Ages of children
  • Type of seat required

Availability of child seats cannot be guaranteed unless pre-booked.

6.3 Animals

Animals may only be transported with prior agreement from PME Travel. Assistance dogs are permitted in accordance with applicable law.

7. Waiting Time

7.1 Standard Pickups

A complimentary waiting period may be offered at our discretion. Additional waiting time may be charged.

7.2 Airport & Train Station Pickups

Flight and train arrivals are monitored where flight/train details are provided.

Additional waiting time and parking charges may apply if delays exceed the included waiting period.

7.3 Delays Caused by Customers Where delays are caused by the customer, additional waiting charges may apply.

8. Cancellations & Refunds

Cancellations made more than 24 hours before pickup are eligible for a full refund.

Cancellations made within 24 hours of pickup may be charged at 100% of the booking value.

8.2 Hourly Hire Bookings

Hourly hire bookings cancelled less than 48 hours before pickup may be charged in full.

8.3 No Shows

Failure to appear at the agreed pickup location without communication will be treated as a no-show.

In such cases PME Travel reserves the right to charge the full booking amount.

For airport or train station pickups, customers may be considered a no-show after:

45 minutes from the scheduled arrival time; or

30 minutes after the updated arrival time if no communication has been received.

9. Customer Conduct

9.1 Passengers must behave respectfully towards drivers and vehicles at all times.

9.2 Smoking, vaping and illegal substances are strictly prohibited in all vehicles.

9.3 PME Travel reserves the right to terminate a journey immediately if passenger behaviour:

  • Endangers the driver or vehicle
  • Is abusive, threatening or violent
  • Causes damage to the vehicle
  • Violates UK law

9.4 Customers will be responsible for the cost of repairing or cleaning any damage caused by passengers.

9.5 Excessive soiling, spillages or sickness inside the vehicle may result in additional cleaning charges.

10. Payments

10.1 Payment terms will be agreed at the time of booking.

10.2 PME Travel may require:

  • Full prepayment
  • Deposit payments
  • Card authorisation prior to travel

10.3 Accepted payment methods may include:

  • Credit/debit card
  • Bank transfer
  • Secure payment links
  • Other approved payment methods

10.4 Cash payments are accepted only by prior agreement.

10.5 Outstanding balances must be settled immediately upon request.

11. Liability

11.1 PME Travel shall not be liable for delays caused by:

  • Traffic congestion
  • Road closures
  • Weather conditions
  • Accidents
  • Vehicle breakdowns
  • Industrial action
  • Events beyond our reasonable control

11.2 PME Travel will make reasonable efforts to provide alternative arrangements in the event of vehicle breakdown or operational disruption.

11.3 We strongly advise customers travelling to airports, ports or important events to allow sufficient additional travel time.

11.4 PME Travel accepts no liability for:

  • Missed flights
  • Missed trains
  • Missed cruises
  • Missed appointments
  • Indirect or consequential losses

unless caused directly by our negligence.

11.5 Nothing in these Terms excludes liability for death or personal injury caused by negligence or any liability that cannot legally be excluded under UK law.

12. Unforeseen Circumstances

PME Travel shall not be held responsible for failure or delay in performing services where caused by events outside our reasonable control including but not limited to:

  • Severe weather
  • Flooding
  • Snow
  • Natural disasters
  • Road traffic accidents
  • Terrorist incidents
  • Civil unrest
  • Public health emergencies
  • Telecommunications failures
  • Government restrictions

13. Complaints Procedure

We aim to provide the highest level of service. If you are dissatisfied, please contact us as soon as possible.

Contact Details

Email: info@pmetravel.co.uk

Website: PME Travel Contact Page

Please include:

  • Your full name
  • Booking reference
  • Journey date and time
  • Details of the complaint
  • Supporting information where applicable

Complaint Handling

Complaints will normally be acknowledged within 2 business days.

We aim to provide a full response within 14 business days.

Where investigations take longer, we will keep you updated.

Where appropriate, resolutions may include:

  • Partial refund
  • Full refund
  • Service credit
  • Discount on future bookings

14. Data Protection & Privacy

14.1 PME Travel processes customer data in accordance with UK GDPR and applicable data protection laws.

14.2 We may collect:

  • Names
  • Contact details
  • Journey information
  • Payment information
  • Booking history

14.3 Personal data is used for:

  • Managing bookings
  • Providing transportation services
  • Customer support
  • Legal and regulatory compliance

14.4 We do not sell customer data to third parties.

14.5 Your information is stored securely and retained only for as long as necessary for legal, operational and accounting purposes.

14.6 Please refer to our Privacy Policy for full details.

15. Website Use

15.1 Customers must not misuse our website or booking systems.

15.2 PME Travel reserves the right to suspend or restrict access where misuse, fraudulent activity or abusive conduct is suspected.

15.3 All website content, branding, logos and images remain the intellectual property of PME Travel unless otherwise stated.

16. Changes to These Terms

PME Travel reserves the right to amend these Terms & Conditions at any time.

Updated versions will be published on our website and take effect immediately upon publication.

17. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.