PME Travel – Privacy Policy

Last updated: April 2026

At PME Travel, we are committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and store your information in line with UK GDPR and data protection laws.

1. Who We Are

PME Travel provides chauffeur services across London and the UK.

For the purpose of data protection laws, PME Travel is the data controller of your personal information.

2. Information We Collect

We may collect and process the following data:

Information you provide:

  • Full name
  • Phone number
  • Email address
  • Pickup and drop-off locations
  • Journey details (date, time, passengers, luggage)

Automatically collected data (website):

  • IP address
  • Browser type
  • Device information
  • Website usage data (via cookies)

3. How We Use Your Data

We use your information to:

  • Process and manage bookings
  • Communicate about your journey
  • Provide customer support
  • Improve our services and website

We only use your data where we have a lawful basis to do so.

4. Legal Basis for Processing

Under UK GDPR, we rely on the following:

  • Contract: To provide the service you have booked
  • Legitimate Interest: To improve our services and manage bookings
  • Legal Obligation: Where required by law

5. Data Sharing

We do not sell or rent your personal data.

We may share your data with:

  • Chauffeurs or drivers assigned to your booking
  • Service providers (e.g. booking systems or IT support)

All third parties are required to handle your data securely.

6. Data Retention

We retain your data only as long as necessary:

  • To complete your booking
  • To comply with legal and accounting requirements

After this, your data is securely deleted or anonymised.

7. Your Rights

Under data protection laws, you have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Restrict or object to processing
  • Request data transfer (where applicable)

To exercise any of these rights, contact us directly.

8. Data Security

We take appropriate technical and organisational measures to protect your data from:

  • Unauthorised access
  • Loss or misuse

9. Cookies

Our website uses cookies to improve functionality and user experience. See our Cookie Policy below for more details.

10. Complaints

If you have concerns about how your data is handled, you can contact us directly.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK.

11. Contact

For any privacy-related enquiries, please contact PME Travel.